We understand if things don’t work out, but don’t worry we got you covered!. We want to provide you with a hassle-free way to return or exchange your merchandise. We are happy to accept returns of unused merchandise in its original condition, tags attached, within 15 days of receiving your order. All merchandise must be returned in the undamaged box it was shipped in as this is considered a part of the product.
*Please note: Returns that do not meet our policy will not be accepted and will be sent back to the customer.
HOW TO MAKE A RETURN OR EXCHANGE
- Please contact us at email@example.com about any returns or exchanges within 15 days of receiving your item so we can help facilitate the process.
- Returned and exchanged items must be in new condition, unworn/unused with the original tags attached. All sale items or personalized orders are final sale only and are not eligible for returns or exchanges.
- Once we have more information regarding your return or exchange inquiry, we will provide you with further instructions. After your return has been received, our customer service team will refund the amount of the returned goods to the recipient within 10-14 business days.
*Please note: International exchanges and returns work the same way as US returns, however it does not include refund return shipping costs or taxes.
DID YOU RECEIVE A FAULTY ITEM?
We’re so sorry to hear that! If you receive an item that is damaged or with manufactured fault, these must be returned within 10 days of purchase. After 10 days, we’re unable to provide an exchange or refund for any faulty item.
To return, exchange, or refund a faulty item, simply request it through your CONNECT account and send the products back to us. You can also contact us at firstname.lastname@example.org or via Live Chat.
LOST IN TRANSIT
Unfortunately, CONNECT cannot assume responsibility for any returns or exchanges that don’t make it to the workshop and get lost in transit. We strongly advise using a trackable shipping service so that the order safely arrives to our facility so we can insure reimbursement for your order!
Styles marked SALE are not eligible for refund, exchange, or credit.
If you didn’t found what you’re looking for, don’t worry! you can ask for a refund with us Your refund will be credited to the original payment method or as e-store credit to your CONNECT account.
If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. For International orders, customs duties and sales taxes are non-refundable through CONNECT.